Technical Support Engineer

Your Mission

TLDR; Help people and organizations get more done. Be first level support for our Microsoft 365 customer. Handle email and call from the customer, make sense of their problem, and provide a sustainable solution. Working with Cloud Platform Specialist, and Microsoft regional support for the complicated problems. 

What you will do 

• Support Microsoft 365 customers (local and global) via phone, email, remote desktop, or onsite visit

• Manage tickets following the ITSM framework: take ownership, diagnose, escalate, resolve, and close within SLA

• Test new features, run proof of concepts, research products, and provide advice to customers

• Handle user management, basic configuration, and admin tasks in Microsoft 365

• Support Microsoft 365 integration projects (end-user training, desktop/mobile setup)

• Manage customer Microsoft 365 tenants and subscription plans

• Create and maintain knowledge base articles, user guides, and training materials

• Create and maintain Microsoft 365 licenses 

What you will need

• 1Y+ experience in Service Desk, IT Support to the organization that uses Microsoft 365--support end-user problem of Microsoft 365 e.g., Office Applications, Exchange Online, SharePoint Online, Microsoft Teams

• Proven knowledge in Microsoft 365 core service (Exchange Online, Microsoft Teams, OneDrive for Business, SharePoint Online) and Microsoft 365 Apps (desktop, mobile, and tablet)

• Experience in Microsoft 365 implementation projects

• Microsoft certifications

• Flexible working time, flexible working location including work from home option
• Traveling cost support
• Access to tools and knowledge of Microsoft technology and Microsoft communities 
• Opportunities to work with leading Thai and international company
• Medical coverage and life insurance